Vave FAQ

General Question

How to Sign Up an Account on Vave 

Step 1: Visit the Vave Website

Begin by navigating to the Vave website. Ensure you are accessing the correct site to avoid phishing attempts. The website’s homepage will provide a clear and user-friendly interface, guiding you to the registration page.


Step 2: Click on the [Sign up] button

Once on the website’s homepage, click on [Sign up] or [Register Instantly]. Clicking this button will direct you to the registration form.

Step 3: Fill in the Registration Form

There is only one way to register a Vave account: [Register with Email]. Here are the steps for each method:

With your Email:

The registration form will require basic personal information:

• Nickname: input your chosen nickname for your account.
• Email: Fill in an email for your account.
• Password: Create a strong password, combining letters, numbers, and special characters.

Review all the information provided to ensure accuracy and tick the box. Then click the [Join] button to complete the registration process.

Note:

• The 8-20 character password.
• Include lowercase and uppercase Latin characters, numbers and symbols.
• Must not contain your First name or Last name, email address etc.

Step 4: Congratulations, you have successfully registered an account on Vave.

I forgot my Password. What do I need to do to regain access?

Forgetting your password can be frustrating, but Vave provides a straightforward process to help you reset it and regain access to your account. Follow this step-by-step guide to reset your Vave password efficiently and securely.

Step 1: Visit the Vave Website

Start by navigating to the Vave website on your browser. Ensure you are accessing the correct site or app to avoid any phishing attempts.


Step 2: Locate the [Log in] button

On the homepage, look for the [Log in] button. This is typically located in the top right corner of the screen on the website.
Step 3: Select the Password Reset Option

Click on [Forgot password] : Click on this link to proceed to the password reset page.

Step 4: Enter Your Account Details

1. Email: Enter your registered Vave email address associated with your account in the provided field.

2. Submit Request: Click the [Restore] button to proceed.

Step 5: Open your email

Open the link provided in your email to continue the password restore process.
Step 6: Reset Your Password

1. New Password: Enter your new password.

2. Confirm Password: Re-enter the new password to confirm it.

3. Submit: Click the [Change] button to save your new password.

Step 7: Log In with New Password

1. Return to Login Page: After resetting your password, you will be redirected to the login page.

2. Enter New Credentials: Enter your Vave email and the new password you just set.
3. Log In: Click the [Join] button to access your Vave account.

Are Vave Game Fair ?

Yes, they absolutely are. Everyone has the same chance of winning at our casino. Therefore, every spin of a slot machine must have the same probability of winning the jackpot, just as every turn of a roulette wheel must have the same chance of landing on a certain number.

Only reputable developers with a spotless reputation are represented in our games and slots sections. All of them have Random Number Generators, which ensures that the outcomes are unexpected and uninterrupted.

Account

Can I have more than one account ?

No, you can only have one account. There are a few reasons for that, and the main one is the security of your personal and financial data. We want to protect our customers from scammers. It’s both for your and the platform’s safety.

How can I switch between currencies ?

Please log into your account. You’ll see the current currency next to the language button. Not only it reflects the currency, but also your balance. If you click on the arrow, you’ll be able to choose the currency you want.

Deposit and Withdrawal

How do I deposit in Crypto Currency ?

You can deposit in BCH, BTC, DOGE, ETH, LTC, TRX, XRP, and USDT. The depositing process is pretty much the same for all cryptocurrencies, so let’s explain the process for BTC.

1. Pick the currency you need, in our case, it’s BTC. 
2. Click the green “Deposit” button.
3. Choose BTC as the payment method.
4. In the pop-up window, click on the "Deposit" button and receive your crypto address on Vave. 
5. To begin the transaction, copy the specific account address from the menu that appears and paste it into your e-address wallet’s book. Alternatively, you may use the e-wallet app on your smartphone to scan the QR code.
6. Your deposit will be credited to your account after one network confirmation.

Why it my Deposit not showing up ?

If you made a cryptocurrency deposit and it is not visible yet, the transaction is likely still pending and is waiting for blockchain confirmation. Wait for a bit, and if it’s still not showing, please get in touch with our support team.

What Should I Know Before Making My First Withdrawal Request?

The withdrawal process is quite simple and fast. If you’re ready to withdraw your winnings, then you can do so by using any provided banking option. Your request will be processed immediately, but for some payment options, it can take up to 3 business days. All the crypto withdrawals will be made directly to the crypto wallet you indicate. Oh, and don’t forget to wager your deposit at least one time for Sports bets and three times for Casino Live bets.

What Are the Withdrawal Limits?

The minimum and maximum withdrawal amounts vary according to your payment method. We don’t have any restrictions at this moment.

How Long Does Deposit/Withdrawal Take?

This will mostly depend on the currency and banking method you choose. Deposit requests are often completed immediately. However, withdrawal requests might take several hours. Also, keep in mind that there is absolutely no waiting involved with fiat money. A withdrawal request is typically processed in 10 minutes. Of course, a lot depends on the currency you choose and the withdrawal method you select

Can I Deposit With a Card and Cash Out in Bitcoin?

Yes, it’s certainly possible with the help of third parties. You can purchase crypto with your credit card using one of the following third-party methods: VISA/Mastercard, GooglePay ApplePay, GiroPay, Changelly, Onramper, or bank transfer. For the full list of options, please visit your Cashier section.

Where Can I Purchase Bitcoins?

1. You can purchase bitcoins with fiat (EUR/USD) in a few easy steps:
2. Access your vave account by entering your login credentials.
3. Tap on your balance and choose your currency from the drop-down list. It’s right next to the language button.
4. Click the "Deposit" button in the upper right corner of the page.
5. Select a payment option.
6. By typing it in, indicate the amount of fiat money you wish to give or receive in cryptocurrency.
7. Click the "Buy Instantly" button.
8. Follow the instructions to finish the procedures for the chosen payment method.

What Fees Do I Pay?

Vave doesn’t charge any fees. However, please be aware that currency conversion deposits may incur extra charges from your bank or
payment service provider.

What Are the Accepted Currencies?

The website provides many great options, including BTC, BCH, ETH, DOGE, LTC, TRX, USDT, and XRP. Most of the games on our website instantly turn your cryptocurrency into fiat money (EUR/USD) while you play.

Bonuses

What Is the Difference Between a Welcome Bonus and a Welcome Package?

Usually, a welcome bonus is a one-time thing that’s given to you upon registration. A welcome package is also granted only once, but it includes more than one offer. It could potentially
be bonuses on your first and second deposits or even more.

How Can I Claim the Welcome Package?

Every bonus comes with specific requirements, this is not any different. Please sign up for a Vave account, make your first deposit and claim your bonus. Please double-check the requirements that come with using that bonus.

What Are Wagering Requirements?

You must follow guidelines known as wagering (or playthrough) requirements to be able to withdraw any bonus winnings. To put it even more simply, you must place many bets to meet the platform’s requirements and withdraw your gains without restrictions.

How Can I Join the VIP Program?

There are 2 VIP programs: for sports punters and casino players. You will automatically become a member after your first deposit. There are different levels for both programs, and to unlock each one, you need to earn CPs.

What are CPs? These are points you receive for every 10 USDT bets for the sports program, and 1CP for every 20 USTD bets for the casino. The more you bet, the more you have chances of unlocking new levels and winning the ultimate prize. Every 100 CP can be converted into 1 USDT.

Casino

Which Games Can I Play With Cryptocurrencies?

All the games on the website are crypto-friendly. You can most certainly bet in EUR or USD as well, that’s not an issue, and that doesn’t require manual conversion. However, the potential winnings will appear in the cryptocurrency you choose for your balance.

Can I Play Games for Free?

You absolutely can. We provide all of our customers with a fully functional demo mode. If you want to find a free game, please open the slots tab (it’s on your left, right in the navigation menu). You can pick games from different subsections. When you choose the game, don’t click on it, simply move your mouse to it. You’ll see two options: real game or demo. Choose a demo and enjoy free games!

What Happens if I Encounter an Error or the Game Freezes?

Please contact customer service and refresh the page. Alternatively, try using a different web browser, that could also help. If it doesn’t work, please reach out to the support team.

An Error or Technical Issue Occurred in the Casino. What Should I Do?

The best course of action is to get in touch with our knowledgeable support staff, who will be happy to assist you in solving any problems.The best thing you can do is to contact our professional support team, which will gladly help you resolve any issues.

Security

Is All My Information Secure on Vave?

It is, indeed. With the most up-to-date security technologies and data encryption techniques, such as SSL Version 3’s 128-bit encryption, we tried our best to build a completely secure platform. As a result, your data is fully protected at all times.

Are My Bitcoins Secure on Vave?

The answer to your question is yes. All transactions between your wallet and our platform are safe and anonymous since all information is confidential and bitcoins are kept in cold wallets.

How Can I Make Sure My Account Is Fully Protected?

You may take these two steps to ensure that your account is 100% secure:

1. Create a strong password. Be careful not to use it for any other services.

2. Run routine virus scans on your desktop to safeguard your data from harmful software.

Our platform ensures the protection of your gaming experience and the safety and security of your data. You can rely on us to go above and beyond to protect our clients.

Do I Have to Send Documents, and Why?

Vave is a reputable, licensed platform. Therefore, we reserve the right to check the identity of players before processing any payouts. We may request a photo of the ID or a selfie with the said ID. This helps to avoid fraudulent activities and protects our players. It’s highly recommended to provide correct information. Otherwise, we reserve the right to suspend the account.

​​​​Responsible Gaming

What Is the Difference Between Cooling off and Self-Exclusion?

A cooling-off period refers to a brief pause from gambling. It can take a day or even six months. You may still access your account using this method, but you won’t be able to make deposits or take advantage of incentives.

A more significant constraint is self-exclusion. The duration of the practice ranges from six months to lifelong exclusion. You are prohibited from accessing your account at all times. You must contact our support staff if you want to revive your account.

Can I Permanently Close My Account?

Yes, if you wish so, you can do it. Please contact our customer support team, they will help you out.

How Can I Disable My Gambling Limits?

If you want to disable your gambling limits, please contact our support team at [email protected].

Affiliates

Do You Offer an Affiliate Program?

Yes, we do offer an affiliate program. Go to vavepartners to learn more about terms and conditions, as well as the benefits of being our partner.